Digital Transformation, Data, AI Solutions and Services

Zip Cart: On-Demand, Shopper-facilitated Grocery
Delivery App In Canada

Quick Summary: The Pandemic left the entire world vulnerable. The most affected were the
seniors who had to stay isolated due to their compromised immune systems. Shopping for
sustenance became the biggest challenge they faced. One of Flipware Team’s client saw the struggles of the senior
citizens and wished to build a solution that could assist individuals in shopping for basics and
groceries from the comfort of their homes and get items delivered through contactless delivery
to their doorsteps.
Client Requirements: The client wished to develop a grocery delivery app that empowered
people to shop at their favorite grocery stores and supermarkets from their homes. A system
that allowed users to place orders and have them delivered the same day to their homes without
pricing markup.
Since the core concept of building this solution was to help ‘Seniors,’ creating a simple and
easy-to-use UI was of utmost importance.

Impacts and benefits from our solution
Since the inception of Zipp Cart, this on-demand grocery delivery app has received great
acceptance in the Canadian Market. Thousands of iOS and Android users use the application to
buy necessities in a contactless environment. The 1000+ user base, 50+ shoppers /runners,
enrolled 10+ retail chains, and has delivered over 10K+ orders across Canada.
Quick Rollout – Developed complete solution within 3 months
Contactless Shopping Experience – The entire process ensures zero contact delivery.
Highly Secure – Integration of a secure payment gateway to enable hassle-free payments.

An Australian educational organization experiences the power of RPA

Quick Summary: The client is an Australian Govt affiliated educational body that provides
vocational training courses in surface extraction, civil construction, jewelry, business, and water
industry operations. They design training programs aiming to develop candidates to learn their
knowledge’s practical applications. They work with businesses across sectors, helping them
upgrade their skills.
Client Requirements: The client aspired to build an on-demand Software as a Service platform
that would allow their trainees and in-house trainers access government-approved courses.
Being an affiliated educational body, the curriculum offered required compliance with the
government’s prescribed guidelines.
This web-based SaaS platform demanded scraping of more than 10K+ courses spanning
approximately 2K web pages from the government training website.
Case Study Challenges: Since the government regularly upgraded the courses on its website,
there was a need to manually review each course and compare it with the previous version. A
task that was almost humanely impossible.
Besides, the manual copy & paste methodology for data extraction resulted in operational
delays, errors, and a dip in their internal team satisfaction rate.
Project Case Study with Our Solution
From the onset, it was established by the Flipware Tech team that process automation through robotic bots is the
answer(period). So, the challenge our team focused on solving was how to build an automation
solution that would bring speed and accuracy but would also be easy to operate and maintain
by our client’s internal team members. We call it the human-robot collaboration allowing
engagement between human users and robots in a simple, self-serve manner. Therefore, the
RPA solution our team implemented consisted of an attended bot, an unattended bot, and an
easy-to-handle yet state-of-the-art client dashboard. The TAT for the entire implementation was
2 weeks.

Impacts and benefits of our solution
An efficient and scalable RPA solution has replaced a rather unexciting manual process that the
client earlier followed. It has hugely improved operations, brought down human dependency,
and made the entire course upgradation process accurate.
Here’s a quick synopsis of how the RPA solution implemented by our team has helped the client :
More than a 90% reduction in turnaround time – By leveraging our RPA solution, the
complete data extraction task is automated. A process that took weeks is now done within an
hour by the bot, reducing the operation time by 90%.
Reduced human dependency – The solution made the process almost independent of
humans.
Accuracy – The automation helped bring 100% accuracy in processes, ensuring complete
compliance with government regulations.
Employee satisfaction – With bots taking over mundane and repetitive tasks, the team can now
perform work that truly creates an impact. This has created a sense of purpose, improving
overall satisfaction among employees.

Custom Software Development & Integration to
Power IoT Enabled Pet Feeder

Quick Summary: The client, an owner of an IoT-enabled pet feeder, wished to build a mobile
application that empowered them to manage the pet feeder by counting it to their smart mobile
phones.
An application that enabled the users to easily manage the feeding schedule and quantity
through their smart devices while allowing them to view their pet feeding in real-time.

Client Requirements: The team creating the backend software was working remotely and had no access to the physical product or its inbuilt software integrations. The team
had tro rely on the inputs shared by the client for creating the program and were not able to test
their codes in real-time.
Case Study Challenges: The client realized that some of the biggest apprehensions for baby
boomers and seniors in changing their shopping methods were product quality. They preferred
in-person grocery shopping because they could evaluate the quality of each item before buying
them. Besides this, they were also skeptical of online payments and preferred card or cash
payments to be made at a physical store.
Our Solution
Despite having zero access to the actual pet feeder, the team developing the software for the
IoT device created robust backend integration to enable seamless operations. The team used
Azure services to set up an RTMP server enabling real-time video streaming of the pet activity
around the feeder. The solution comprised of a user mobile application, an admin panel, and
backend integration with a pet feeder.

Impacts and benefits from our solution
The Flipware Tech Team team delivered a cloud-enablesd solution that is highly flexible and scalable to meet the current
and future needs of the application.
Quick TAT – The entire project was built and delivered from the ground up within 8 months.

360° Security Portfolio from Flipware Tech

1. Predict

• Risk / Vulnerability Assessment
• Network, Cloud, IoT and Application Penetration Test
• Hardening and Configuration Review
• Red teaming, Social Engineering

2. Prevent

• Threat Monitoring
• Brand Protection
• Cybercrime Intelligence
• Security Controls Implementation
• Trainings, Mentoring

3. Detect

• SIEM / MSOC
• Malware analysis
• Threat hunting
• Compromise Assessment
• Respond

4. Respond

• Incident response
• Forensic Analysis
• Policy Development

A SaaS Based Corporate Event Management App Grupio

Quick Summary: Corporate events are critical for businesses. Whether for internal
stakeholders or customers, corporate events help publicize the company’s brand and create
visibility in the market. As per a report by Allied Market Research, the event industry will reach
$1,552.9 billion by 2028, registering a CAGR of 11.2% from 2021 to 2028. An industry growing
at such a rate requires management solutions that are effective, robust, and built for the
mobile-first generation.
Client Requirements: Our client, a US-based startup, wanted to build a SAAS solution, an
event management software, that allowed businesses to make the most of their corporate
events by integrating all event details in one digital space, which one can access from
smartphones and tablets with ease.
Case study Opportunities: The client realized the changing trend in the market. The new
working class is tech-savvy and mobile-first generation. They wanted solutions that are quick,
convenient, and simple. The client saw the opportunity to create Grupio, a SAAS event
management app that empowered businesses to manage their in-house and client events
efficiently. An event planning app was delivered by the Flipware Tech team where the organizers can upload event agendas, itineraries,
meeting materials, and updates from conference organizers, saving them high printing costs.

Examples of AI Proof of Concepts (POCs) from Flipware Tech team

1. DataInferno: Web-Based Analytics and Insight Generation Platform
About Platform
DataInferno is intended to be a hosted, web based software platform that will
have the ability to perform data analysis and provide meaningful, actionable output
in the form of statistical inferences about such parameters as demographics,
geography, sentiment, ethnicity keywords, hashtags, emojis etc.
It will be built as a microservice that is likely to be extended in subsequent development phases.
LLM – Our Recommended Approach
The emergence of mature, sophisticated large language models and their
integrated ecosystems has brought about a paradigm shift in the way data is
approached, managed, and processed.
Therefore, using a suitable Large Language Model (LLM) like GPT-3 for social data
analysis offers several advantages over traditional machine learning models,
particularly in scenarios involving unstructured text data and nuanced language
understanding.

Some of the potential key advantages include handling unstructured text data, contextual understanding, reduced feature engineering, rapid prototyping and scalability.

2. CommuniTrainer: Empowering Medical Professionals for German Licensing
About Platform
This web-based platform is designed to assist international medical professionals
who aspire to work in Germany and acquire the required licensing, focusing on
enhancing their communication skills in terms of communicative competencies.
Thereby, empowering such professionals with the ability to gather medically
relevant information during anamnestic conversations.
The platform is empowered with the latest advancements in generative AI by
making use of Open AI’s machine learning GPT model, working in conjunction with
D-ID’s real time animation capabilities.
Therefore, essentially, allowing to create an AI powered bot that shall serve as a
trustworthy coach. The scope of Mode 1 is to test the functionality and usability of GPT 4 and D-ID
APIs, so as to produce a seamless, coherent bot experience by the way of a virtual
Audio-Visual Bot trainer.

3. MathMentor: AI-Powered Learning for Students
About Platform
MathMentor is an AI-powered tutoring platform that aims to provide an enhanced
learning experience to its targeted users. The current version of it intends to focus
on mathematics as the core specialization centered around the Irish Leaving
Certificate.
This explanation consists of two main modules: Past-Papers Helper (PPH) and
Homework Helper (HH).
HH will provide general mathematics support to students and assist them in solving
questions covering various math topics.